Refund & Cancellation Policy

Many projects begin with a deposit, agreed before work starts. A deposit secures our time and typically covers the initial phase of work, such as discovery, planning, and early design.

If a client wishes to cancel a project after work has begun, payment remains due for work already completed or in progress at the time of cancellation. We'll always be transparent about what's been completed and discuss this with you directly rather than applying a fixed formula.

Payments for work that has already been delivered and completed according to the agreed scope are not refundable.

For larger projects broken into milestones, each milestone payment corresponds to a specific phase of completed work. Once a milestone is delivered and approved, the associated payment is considered earned.

If you believe a refund is warranted — for example, if agreed work wasn't delivered — please contact us directly. We review refund requests individually, based on the specific circumstances of the project, rather than applying a single fixed policy to every situation.

Projects sometimes pause due to delays on the client's side — for example, waiting on content, feedback, or approvals. Time already invested up to that point remains payable, even if the project timeline extends as a result.

Neither party is responsible for delays caused by circumstances genuinely beyond their reasonable control, such as natural disasters, major infrastructure outages, or other extraordinary events.

Questions about a specific refund or cancellation should be sent to contact@techbizbd.com.